Online Auction FAQs — Bidding, Payment & Pickup

Bidding is open to everyone online, and winners pick up at our Paterson warehouse — an easy drive from all of North Jersey and the NYC area, including Clifton, Passaic, Wayne, Fair Lawn, Garfield, Elmwood Park, Totowa, Haledon, Little Falls, Woodland Park, Hackensack, Paramus, Montclair, Newark, and the five boroughs.

PatersonCliftonPassaicWayneHackensackFair LawnGarfieldElmwood ParkTotowaHaledonLittle FallsWoodland ParkParamusMontclairNewarkNorth JerseyPassaic CountyBergen CountyEssex CountyNYC & the Tri-State Area

Weekly catalogs rotate through electronics, home & kitchen, tools & hardware, appliances, toys & games, sporting goods, furniture, health & beauty, office supplies, pet supplies, apparel, and more — all overstock, customer returns, and liquidation merchandise.

ElectronicsHome & KitchenTools & HardwareAppliancesToys & GamesSports & OutdoorFurnitureHealth & BeautyOffice & SchoolPet SuppliesApparel

In auctions, the buyer’s premium is a charge in addition to the hammer price of an auction item, or lot. The winning bidder is required to pay both the hammer price and the percentage of that price called for by the buyer’s premium.

The winning bid is also called the hammer price. It is the price upon which the auctioneer’s hammer falls, determining the sale price, but does not include the buyer’s premium or sales tax.

Your max bid is the maximum amount that you are willing to pay for an item. The auction software will bid on your behalf, up to the amount you have set.

Yes. All box-damaged products are inspected, and we do our best to visually inspect every product. We do not knowingly auction products that do not work. We will, however, auction products with cosmetic damage — these items are noted and photographed so you can see exactly what you are bidding on.

The packaging of these products may be torn, scraped, ripped, dirty, and in some cases opened. This damage is due to improper loading, unloading, and mishandling. In most cases the product itself is not damaged.

During shipping and handling, some products receive scratches, dents, or dirt. Cosmetic damage does not affect the functionality of the item.

No — our auctions run 100% online, so there is no in-person preview. Every lot is photographed and any cosmetic or box damage is noted in the listing, so you know what you are bidding on. You come to the warehouse to pick up what you win.

You will be notified by email. You can also check your HiBid.com dashboard for any winning notifications.

Two ways: pick up free at our Paterson location within 10 business days of the auction closing (Sunday – Friday, 9 AM – 5 PM), or choose shipping and we’ll send your wins to the address on your HiBid account. Please note: items not collected within 10 days are considered abandoned and may be disposed of without a refund — if you need more time, email [email protected] and we’ll work something out.

Yes — shipping is available on our auctions. We reserve about 3 business days after the auction ends to pack and ship orders. If you win multiple items, we pack them together in one shipment to give you the lowest possible cost. Once your order is packed, the shipping fee is added to your invoice and charged to the card on file. Shipments go to the address on your HiBid account, so please make sure it’s current.

We’ve partnered with shipping carriers to pass their lowest rates straight to you, and we never add a handling fee. The exact cost depends on the size and weight of your wins and is added to your invoice once your order is packed. Need it faster? Email [email protected] at or before auction end and we’ll arrange expedited shipping at the carrier-quoted rate.

When registering for an auction you will be required to provide a credit or debit card for age verification and as your payment method. At the conclusion of the auction, the card on file will be charged automatically — unless you’ve let us know beforehand that you’d prefer to pay cash at pickup.

Yes to both — just tell us before the auction closes so we don’t charge the saved card. Email [email protected] or use the “contact auctioneer” option on any lot page. Cash payments are completed in person during the pickup window; if payment isn’t made by the final pickup day, the card on file is charged.

Yes. Please supply us with a New Jersey state tax exemption certificate and we will gladly remove your sales tax.